At East Coast Anime, we understand that our customers may not always be completely satisfied with their purchase. However, due to the nature of the products we sell, we cannot accept returns or exchanges. All sales are final, and we do not offer refunds or exchanges. We are not responsible for items lost or damaged in the mail. We strongly recommend that customers purchase shipping insurance when they make a purchase. We appreciate your understanding and apologize for any inconvenience. If you have any issues with your order, please contact us and we will do our best to assist you. We strive to provide the best customer service experience possible. Thank you for shopping with us.